Steve DeLonge
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Recent activity by Steve DeLonge-
Team Dashboard Overview
Applies to: Team Admins | Requires: My Dashboards enabled for your ClientOverviewThe Team Dashboard gives Team Admins a centralized view of their team's performance, SLA compliance, and case worklo...
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Teams
OverviewThe Teams feature allows Team Admins to manage team membership and availability without requiring full access to the Users utility. It gives Team Admins a focused view of their team's activ...
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My Dashboard
Enabling My DashboardSubmit a ticket to have Agenium toggle on the My Dashboard featureHave a Role with My Dashboard view permissionHave SLAs enabled on at least one Case Manager queueEnable My Cas...
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2025 Release Notes
Release Notes - 2025-11-06 The current release will be deployed to Stage Thursday, November 6th. It will be deployed to Production Thursday, November 13th at 10:00pm CST. New Features Teams Managem...
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2025 Holiday Hours
Below is the holiday schedule for 2024. MRS and Agenium will be closed the following days. Agenium 2025: Thursday, January 1st New Year's Day Monday, May 26th Memorial Day Thursday, July 4...
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2024 Release Notes
Release Notes - 2024-10-24 The current release will be deployed to Stage Friday, October 25th. It will be deployed to Production Thursday, October 31st at 10:00pm CST. The current release contains ...
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2024 Holiday Schedule
Below is the holiday schedule for 2024. MRS and Agenium will be closed the following days. Agenium 2024: Monday, January 1st New Year's Day Monday, May 27th Memorial Day Thursday, July 4th...
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2023 Release Notes
Release Notes - 2023-12-21 The current release will be deployed to Stage Thursday, Dec 21th, at 10pm, CST. It will be deployed to Production Thursday, December 28th at 10:00pm CST. Underwriting Wor...
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Multi Factor Authentication (MFA)
This workflow does not apply to any users who are set up for Single Sign On. New users will be prompted to enter a phone number for SMS verification. If they prefer they can select Try another m...
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White Labeling: Add Your Brand to the Agenium Platform
What is white labeling? White labeling offers customers the ability to customize certain elements of the Agenium platform to align with their individual brand. What can be white labeled? Sev...