Steve DeLonge

1. System
2. Workbench

Applies to: Team Admins | Requires: My Dashboards enabled for your ClientOverviewThe Team Dashboard gives Team Admins a centralized view of their team's performance, SLA compliance, and case worklo...

• Steve DeLonge
• May 22, 2026 14:33
• 0 followers
• 0 comments
• 0 votes

1. System
2. Workbench

OverviewThe Teams feature allows Team Admins to manage team membership and availability without requiring full access to the Users utility. It gives Team Admins a focused view of their team's activ...

• Steve DeLonge
• May 21, 2026 22:02
• 0 followers
• 0 comments
• 0 votes

1. System
2. Workbench

Enabling My DashboardSubmit a ticket to have Agenium toggle on the My Dashboard featureHave a Role with My Dashboard view permissionHave SLAs enabled on at least one Case Manager queueEnable My Cas...

• Steve DeLonge
• April 29, 2026 18:08
• 0 followers
• 0 comments
• 0 votes

1. General
2. Announcements

September 10, 2026The current release will be deployed to Stage Thursday, September 10th. It will be deployed to Production Thursday, September 17th at 10:00pm CST.Below are the release notes for t...

• Steve DeLonge
• September 10, 2026 19:21
• Updated
• 3 followers
• 0 comments
• 0 votes

1. General
2. Announcements

Release Notes - 2025-11-06 The current release will be deployed to Stage Thursday, November 6th. It will be deployed to Production Thursday, November 13th at 10:00pm CST. New Features Teams Managem...

• Steve DeLonge
• November 06, 2025 22:16
• Updated
• 5 followers
• 0 comments
• 0 votes

1. General
2. Announcements

Below is the holiday schedule for 2024.  MRS and Agenium will be closed the following days.    Agenium 2025: Thursday, January 1st New Year's Day Monday, May 26th Memorial Day Thursday, July 4...

• Steve DeLonge
• January 03, 2025 15:02
• Updated
• 1 follower
• 0 comments
• 0 votes

1. General
2. Announcements

Release Notes - 2024-10-24 The current release will be deployed to Stage Friday, October 25th. It will be deployed to Production Thursday, October 31st at 10:00pm CST. The current release contains ...

• Steve DeLonge
• October 25, 2024 14:22
• Updated
• 9 followers
• 0 comments
• 0 votes

1. General
2. Announcements

Below is the holiday schedule for 2024.  MRS and Agenium will be closed the following days.    Agenium 2024: Monday, January 1st New Year's Day Monday, May 27th Memorial Day Thursday, July 4th...

• Steve DeLonge
• January 02, 2024 21:57
• 1 follower
• 0 comments
• 0 votes

1. General
2. Announcements

Release Notes - 2023-12-21 The current release will be deployed to Stage Thursday, Dec 21th, at 10pm, CST. It will be deployed to Production Thursday, December 28th at 10:00pm CST. Underwriting Wor...

• Steve DeLonge
• December 21, 2023 16:15
• Updated
• 13 followers
• 0 comments
• 0 votes

1. General
2. Getting Started

This workflow does not apply to any users who are set up for Single Sign On.    New users will be prompted to enter a phone number for SMS verification. If they prefer they can select Try another m...

• Steve DeLonge
• November 21, 2023 18:14
• Updated
• 1 follower
• 0 comments
• 0 votes